Shipping policy

Free Shipping Threshold

  • Free shipping on orders $100+ (before taxes, after discounts).

  • Exception – Boots: a flat $13.95 shipping fee applies to any order containing boots (this fee applies even if the order is $100+).

Orders under 1200

  • Quebec & Ontario: $13.95

  • Other provinces: $17.95

  • Remote provinces (Yukon, Northwest Territories, Nunavut, Newfoundland & Labrador) are excluded.

Processing & Tracking

  • Orders ship within 1–2 business days.

  • Transit times vary by destination and carrier.

  • A tracking number is emailed once your order ships.

Returns

We have a 30-day return policy, which means you have 30 days after delivery to request a return.

Eligibility
To be eligible for a return, the item must be in the same condition you received it: unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

  • Email us at info@rodeobiker.com to request a return authorization.

  • If approved, we’ll send you instructions on how and where to send your package.

  • Important: Items sent back without first requesting a return won’t be accepted.

Return shipping costs

  • Return shipping is at the customer’s expense (we do not provide prepaid labels).

  • Keep your return tracking number until your refund is processed.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-returnable items

  • We cannot accept returns for custom/personalized products, hazardous materials, flammable liquids/gases, or perishable goods.

  • Sale items and gift cards are final sale and not returnable.
    If you’re unsure whether your item is returnable, contact us at info@rodeobiker.com.

Exchanges
The fastest way to get the right item is to return the one you have. Once your return is accepted, place a new order for the replacement.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, we’ll refund to your original payment method within 10 business days.
Please note: your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, contact us at info@rodeobiker.com.