Shipping policy
Shipping
Free shipping
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Free shipping on orders of $100 or more, before taxes and after discounts — Quebec, Ontario, New Brunswick, Nova Scotia and Prince Edward Island only.
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Exception – Boots: a flat fee of $13.95 applies to any order containing boots, even if the order exceeds $100.
Orders under $100
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Quebec and Ontario: $9.95
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New Brunswick, Nova Scotia and Prince Edward Island: $19.95
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Western Canada (Alberta, British Columbia, Manitoba, Saskatchewan): $19.95 flat, regardless of order amount — free shipping does not apply.
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Remote provinces and territories are not served (Yukon, Northwest Territories, Nunavut, Newfoundland and Labrador).
Processing and tracking
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Orders are processed within 1 to 2 business days.
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Delivery times vary by destination and carrier.
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A tracking number is sent by email as soon as your order ships.
Returns and exchanges
We offer a 10-day return policy, which means you have 10 days from receipt of your order to request a return.
Eligibility
To be eligible for a return, the product must be in the same condition as when received: unworn, unused, with tags and in its original packaging.
A receipt or proof of purchase is also required.
How to make a return
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Contact us at info@rodeobiker.com to obtain a return authorization.
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Once the return is approved, we will send you instructions on what to do and the address to return the package to.
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Important: any item returned without prior authorization will not be accepted.
Return fees
Return shipping fees are the customer's responsibility.
We recommend keeping the tracking number until the refund is confirmed.
Damaged or incorrect products
Please inspect your order as soon as you receive it and contact us immediately if an item is damaged, defective or incorrect, so we can make it right.
Exceptions / non-returnable items
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Custom products, hazardous materials, flammable liquids or gases and perishable products cannot be returned.
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Sale items and gift cards are final sale and cannot be returned.
If in doubt, contact us at info@rodeobiker.com before proceeding.
Exchanges
The fastest way to get another item is to return the one you have and place a new order once the return is accepted.
Refunds
We will notify you upon receipt and inspection of your return to confirm whether the refund is approved.
If accepted, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may need additional time to display the refund.
If more than 15 business days have passed since your return was approved, contact us at info@rodeobiker.com.